Waste Clearance Marylebone Privacy Policy

This Privacy Policy explains how Waste Clearance Marylebone collects, uses, stores, shares and protects your personal data when you use our services. It applies to all Waste Clearance Marylebone customers and prospective customers in our service area, including household, commercial and one-off clearance clients.

We are committed to protecting your privacy and handling your information in a transparent and lawful way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal data is Waste Clearance Marylebone. This means we decide how and why your personal data is used. If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the contact details provided on our website or service documents.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you enquire about or use our waste clearance services in our service area:

Identity and contact details such as name, title, address, email address, telephone number and any other contact information you choose to provide.

Service and transaction information such as details of the services you request, property or site addresses where collections take place, dates and times of bookings, invoices, payment records and customer account details.

Payment information such as partial payment card details processed through secure payment providers, bank transfer information and payment confirmations. We do not store full card numbers or security codes when payment is made via a third party processor.

Communication records such as emails, messages, telephone call notes and any feedback or complaints you provide to us.

Technical and usage data where applicable, such as basic information about how you interact with our website or online booking tools, including internet protocol address, browser type and pages viewed. This may be collected using cookies or similar technologies where permitted by law.

Photographic or job documentation such as photographs taken of waste before or after collection where required for service verification, regulatory purposes or insurance reasons. These photographs may sometimes include aspects of your property that could indirectly identify you.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the specific activity, we rely on the following lawful bases:

Performance of a contract: We process your personal data to provide our waste clearance services to you, to manage bookings, to take payment, to issue invoices, to communicate with you about your service and to fulfil our contractual obligations.

Legal obligation: We may process and retain certain information to comply with legal and regulatory requirements, for example waste transfer documentation, financial records for tax and accounting purposes and records needed to comply with environmental or health and safety laws.

Legitimate interests: We may process your information where it is necessary for our legitimate business interests, provided these are not overridden by your rights. This may include managing our relationship with you, improving our services, preventing fraud, ensuring security and handling enquiries or complaints.

Consent: In some limited circumstances, such as certain marketing communications, we may rely on your consent to process your personal data. Where we rely on consent, you can withdraw it at any time by contacting us using our published contact details.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide, manage and deliver waste clearance services at your requested address, including arranging access, scheduling teams and confirming completion.

To create and manage your customer records, including quotations, bookings, invoices and payment history.

To respond to your enquiries, requests for information, complaints or feedback.

To comply with legal, regulatory and insurance obligations, including keeping records of waste collections and financial transactions.

To maintain the security of our staff, customers, vehicles and property, and to prevent or detect fraud or misuse of our services.

To send you service related communications, such as booking confirmations, reminders and important updates about your clearance.

Where permitted, to inform you about similar services that may be of interest to you. You can object to this type of communication at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.

Service providers and data processors: We may engage third parties to process personal data on our behalf, such as IT and hosting providers, payment processors, customer management systems, communication platforms and accounting or billing providers. These processors act on our instructions, are subject to confidentiality obligations and are not permitted to use your data for their own purposes.

Professional advisers: We may share information with our accountants, insurers, legal advisers and other professional advisers where necessary to obtain advice, manage risks or handle disputes.

Regulators and authorities: We may disclose information to law enforcement agencies, regulators, courts or other public bodies where required by law, regulation or court order, or where disclosure is necessary to protect our rights, your safety or the safety of others.

Waste disposal and recycling partners: Where needed for regulatory or operational reasons, we may share necessary job details with licensed waste transfer stations, recycling facilities or other environmental partners involved in the lawful handling and disposal of collected waste.

We will only share the minimum amount of personal data needed for the relevant purpose.

International Transfers

Where our service providers or systems are located outside the United Kingdom or the European Economic Area, your personal data may be transferred internationally. In such cases we will ensure appropriate safeguards are in place, such as using countries recognised as providing adequate protection or using standard contractual clauses approved by relevant data protection authorities.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

Service and transaction records, including invoices, waste transfer notes and related financial data, are typically retained for up to seven years from the end of the financial year in which the transaction occurred, in line with tax and accounting rules.

Customer contact details and communication records may be retained for a reasonable period after your last interaction with us to manage any follow up queries or potential disputes, and to maintain our service records.

Where we rely on consent for marketing communications, we will retain your contact details for that purpose until you withdraw consent or object, at which point we will stop processing for that purpose and either delete your data or keep a record of your preference to ensure you are not contacted again.

When data is no longer needed, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply to all Waste Clearance Marylebone customers and prospective customers in our service area, subject to certain legal conditions and exceptions.

Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.

Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to retain it.

Right to restriction: You may request that we restrict the processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to ask us to transfer it to another controller where technically feasible.

Right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including any direct marketing. We will stop processing unless we have compelling legitimate grounds or a legal obligation to continue.

Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are not satisfied with our response to your requests or concerns. We encourage you to contact us first so we can try to resolve any issues.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our security practices. While we strive to protect your data, no system can be completely secure and you should take care when sharing information with us electronically.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any significant changes will be highlighted on our website or through our usual communication channels. The updated version will apply from the date it is published.

By using Waste Clearance Marylebone services in our service area, you acknowledge that you have read and understood this Privacy Policy and that we will process your personal data in accordance with it.